Kroger is limiting its customer capacity in stores to promote social distancing as a result of COVID-19. Effective Tuesday, April 7, the Cincinnati-headquartered grocery retailer will limit each store to 50 percent of its building code’s calculated capacity.


The number of customers in store will be monitored using QueVision Technology. This technology allows Kroger to count the number of customers entering and exiting its stores.


“Kroger’s introduction of customer capacity limits is one more way we are doing our part to flatten the curve while operating as an essential business, providing our customers with access to fresh, affordable food and products,” Mary Ellen Adcock, Kroger’s senior vice president of operations, said in a statement. “During this national pandemic, we are committed to adopting preventive measures to help protect the safety and health of our associates, customers and communities.”


Other safety measures have already been adopted by Kroger in response to the COVID-19 pandemic. These include encouraging associates to wear protective masks and gloves, testing temperatures at its distribution center and expanding to associate temperature checks and more.


Kroger is also planning to have one-way aisles in select markets. The company will be piloting the idea to determine its effectiveness as a social distancing measure.


According to an internal Kroger e-mail, Kroger will be open on Easter Day, April 12 for limited hours. The hours are scheduled for 7 a.m. to 5 p.m. No deliveries will be allowed from 5 to 10 p.m., but overnight crews will begin accepting regular deliveries at 10 p.m.


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